Privacy Policy


Omniad is committed to protecting the privacy of all users and declares itself responsible for the security of customer data. We will be clear and transparent about the information we are collecting and what we will do with that information.

This Policy sets out the following:

  • What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;
  • Where we obtain the data from;
  • What we do with that data;
  • How we store the data;
  • Who we transfer/disclose that data to;
  • How we deal with your data protection rights;
  • And how we comply with the data protection rules.

All personal data is collected and processed in accordance with UAE and EU data protection laws.


Data controller

“Omniad” (referred to as “us”, “us”, “our” or “Omniad” in this statement) in this statement refers to Omniad Ltd. Omniad is the “data controller” of all personal information collected and used on registered users (referred as “you”, “your data” or “user”) under the General Data Protection Regulation (GDPR) (EU) 2016/679. Omniad is a company registered in the United Arab Emirates with registration number ICC20161064 and registered office at Directions Fze, Office no. E55-G26, Hamriyah Free Zone, Sharjah, UAE.


What personal data we collect

Personal data means any information relating to you which allows us to identify you, such as your name, date of birth, email address and in some cases, address and mobile number and information on your access to the website where you register.

We may collect such personal data from you when you register to our site or to websites of our partners, where a specific opt-in is required for the acceptance of the use of your data.

Specifically, we may collect the following categories of information:

  1. Name, date of birth, residential address, e-mail address, telephone number;
  2. Information on the interests of products and services where spontaneously indicated to us or to our trusted partners during the registration phase;
  3. Information on the use of our website or the site of our partners;
  4. Communications you exchange with us or direct to us vis letters, e-mail;
  5. Location, including the geographical location in real time of the computer or device via the IP address, in addition to the time and date of registration to the site.


For what we use personal data, why and for how long

Personal data are processed with automated tools, specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access. These data are used only to achieve the purposes for which they were collected. Omniad uses all the security measures required by law to preserve the integrity of the data.

Omniad offers the most secure and confidential process as possible, safeguarding the confidentiality of the personal data of its users. Personal data is collected by Omniad, in order to offer a direct permission e-mail marketing service whose purpose is to send commercial messages, and therefore information and advertising on products that the user might be interested in, and in addition, to carry out market surveys, commercial communications by third parties, and prize draws.

We also use data for administrative or legal purposes: we use your data for statistical and marketing analysis, system testing, customer surveys, maintenance, and development, or to respond to a dispute or complaint. We may perform data profiling based on the information we collect from you for use in statistical and marketing analysis. Any profiling activity will be performed only with the prior consent of the user and make every effort to ensure that all data is accurate. By providing any personal data you explicitly accept that we may use it to perform profiling activities in accordance with this Privacy Policy.

We remind you that the data is provided voluntarily by you when visiting our website or sites of our trusted partners. We can only send you e-mails to the e-mail addresses that you indicated on these sites, together with your personal data that you provided. Furthermore, we can only use all these details if you grant permission with an optional opt-in.

Specific information is included on these websites, created to offer specific described services.

Only users aged 18 or over can provide their consent. Registration to our services for users below this age is not allowed.

We will not store data for longer than is necessary to fulfill the purpose for which it was processed. To determine the appropriate retention period, we take into consideration the nature and sensitivity of personal data, the purposes for which we process it and whether we can achieve these goals by other means.

We must also take into account the periods for which we may need to retain personal data in order to comply with our legal obligations or to examine claims, requests and defend our legal rights.

When we no longer need your personal information, we will delete it or destroy it securely. We will also assess, if and how we can reduce the time in which we need to store and use your personal data. We will also evaluate overtime if we can keep your personal data anonymously so that it can no longer be associated with you or identify you.


Security of personal data

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with EU law on data protection rules.


International data transfer

Omniad is active in several jurisdictions, some of which are not in the European Economic Area (EEA) such as the UAE, Australia, New Zealand, Singapore. While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with EU law on data protection. We utilise standard means under EU law to legitimise data transfers outside the EEA.


Sharing of personal data

Your personal data may be shared with third parties for the purposes described in this Privacy Policy:

  1. Government authorities, law enforcement agencies, regulatory authorities in compliance with legal requirements;
  2. Trusted service providers we use to manage our business, such as e-mail marketing service providers who assist our marketing team in managing surveys and targeted marketing campaigns;
  3. Legal advisors and other professionals, courts and law enforcement agencies in all the countries in which we operate in order to protect our legal rights in relation to our contract with the user;


Cookies and site tracking

This site does not use cookies to track your activities.

For more information about cookies, visit the following website:

We use specific software to monitor the traffic and use of the site, in order to improve the development of design and layout of websites. This software does not allow us to collect your personal data.


Data protection officer

We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to a supervisory authority.


Your Data protection rights

Under certain circumstances, by law, you have the right to:

  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.       
  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject to any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Users who request it can be excluded from this service in a simple and free way, by sending a written notice to Omniad Ltd., c / o Directions Fze, Office no.E55-G26 Hamriyah Free Zone, Sharjah, UAE, or by sending an email to or

You will not have to pay any costs to access your personal information (or to exercise one of the other rights). However, if the request for access is clearly unfounded or excessive, we may charge the applicant a reasonable cost. Alternatively, we may refuse to meet the request in such circumstances.

We may need to request specific information from you, to help us confirm your identity and to guarantee your right to access information (or exercise any of the other rights). This is another security measure to ensure you’re your personal information is not disclosed to people who do not have the right to receive it.


Changes to Privacy Policy

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.